null

Shipping/Tracking

CHRISTMAS ORDERING DEADLINES
If you are shipping to anywhere outside of the UK (international)
Standard delivery - the last date to order for delivery by Christmas is the 6th December.
Courier delivery - the last date to order for delivery by Christmas is the 13th December.
 
Shipping to with the UK (Domestic)
Delivery is dependant on the option you select, e.g. 1-2 working days. To ensure enough time for production, the last date for ordering for christmas delivery is the 17th December. 
Please bare in mind Royal Mail is extremely busy around Christmas time therefore please allow for some delays.
 
We cannot guarantee delivery by Christmas after these dates although we will try to ship as quick as possible if you contact us at [email protected]
 
 
INTERNATIONAL BUYERS PLEASE NOTE: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to purchase.
 
PAYMENTS VIA PAYPAL WILL ONLY BE SHIPPED TO THE ADDRESS REGISTERED ON YOUR ACCOUNT - ADDITIONAL ADDRESSES MAYBE SETUP ON YOUR ACCOUNT  

When you pay through PayPal, we as sellers must ship to your address generated by PayPal for our financial protection and yours. Asking a seller to ship to an alternate address is a hassle. We have to type the address in. It is not imported from the transaction record. Mistakes can happen and we as the seller no longer have any protection against a fraudulent transaction.

The solution:

You can have up to 9 "gift" addresses in your PayPal account. Add your work address, college student address, friends, family etc. Then when you buy something online for something with PayPal, simply select that address from your list during the payment process (edit address link is there) . Then the seller gets a good address, generated by PayPal and no questions or special instructions are needed.

INTERNATIONAL SHIPPING OPTIONS:

We ship International via DHL and ROYAL MAIL (the later is not recommend if you are in a hurry for your parcel - DHL is the faster service), rates setup in our shopping cart are only an estimate and DHL do sometimes charge more based on your address (and/or remote locations) and the weight and size of your parcel.  Should your shipping cost come out higher than we anticipated, we reserve the right to ship via a cheaper courier service or request a further amount to cover the cost of shipping.

ONLINE TRACKING LINKS
 
ROYAL MAIL - TRACKING
The service has been now added to our site due to demand for a cheaper service, however Royal Mail do sometimes use agents in other countries and tracking may not always be updated, please be patient with this service. We are not able to chase your parcel, if your parcel is URGENT please use DHL - if it faster and tracking is more efficient.  Tracked Services are not always updated on the Royal Mail Website once the item departs the UK.  This is totally out of our control.
Please see the Royal Mail Website for information on Tracking once your parcel has left the UK  https://personal.help.royalmail.com/app/answers/detail/a_id/520/

DHL - TRACKING

CUSTOMS AND EXCISE 

All Mail exported from the UK is liable for random Customs Inspections, although we appreciate that Customs do protect our borders, as a company we cannot be help accountable for delays caused in this manner.  Delivery times are only estimated  - No service is guaranteed - International transit times are estimated and assume no Customs delays or severe weather conditions.  Occasional Customs and Excise may open a Parcel for inspection this is totally beyond our control and we accept no responsibility for damages caused in this manner.

Please always provide a local contact number for the recipient 

 

UNITED KINGDOM 

Wax Seal Orders Dispatched within 3-5 working days

Sealing Wax Orders Dispatched within 2-3 working days for wax in stock or 3-7 working days for larger orders 

STOCK Bottle Sealing Wax Dispatched within 2-3 working days - Bespoke Bottle Wax Orders may take longer as they are hand mixed to order (average 3-5 working days)  Courier Delivery Only.

Peel n Sticks Dispatched within 3-21 working days - orders of over 300 will take longer depending on the quantity and time of year ordered.

UNITED KINGDOM  

All Parcels shipped to a UK addresses will be dispatched via COURIER DPD, DHL, PARCELFORCE or ROYAL MAIL (tracked to delivery - unsigned)

Claims for Non-Delivery Must be submitted within 30 days of shipping to be approved.

DHL COURIER -  TRACKING

ROYAL MAIL TRACKED, SIGNED FOR, SPECIAL DELIVERY  TRACKING

 

UNITED KINGDOM (CHANNEL ISLANDS)

             ROYAL MAIL TRACKED, SIGNED FOR, SPECIAL DELIVERY  TRACKING
            

UNITED KINGDOM (NORTHERN IRELAND)
            ROYAL MAIL TRACKED, SIGNED FOR, SPECIAL DELIVERY  TRACKING
             

UNITED KINGDOM (HIGHLANDS AND ISLANDS)
             ROYAL MAIL TRACKED, SIGNED FOR, SPECIAL DELIVERY  TRACKING
                     

IRELAND
            DHL - TRACKING OR ROYAL MAIL - TRACKING
                     

INTERNATIONAL ORDERS

Sorry We do not ship to Over Seas Armed Forces Address or PO Box Numbers

Dispatch via:

ROYAL MAIL INTERNATIONAL STANDARD SERVICE - UN-TRACKED MAIL - NO DELIVERY GUARANTEE  OR Royal Mailed Tracked Service (Delivery times may vary above the recommend delivery times during busy periods)
The service has been now added to our site due to demand for a cheaper service, however Royal Mail do sometimes use agents in other countries and tracking may not always be updated, please be patient with this service. We are not able to chase your parcel, if your parcel is URGENT please use our courier service - if it faster and tracking is more efficient.  Tracked Services are not always updated on the Royal Mail Website once the item departs the UK.  This is totally out of our control.

INTERNATIONAL COURIER - Our Fastest Delivery Option, orders are tracked from departure to destination.  If your goods are urgent we recommend our courier for fast delivery.
Email if this service is not available for your destination and well will add this for you
           

INTERNATIONAL BUYERS PLEASE NOTE:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to purchase.

FOR INFORMATION ON DUTY AND TAXES we recommend the following website  http://www.dutycalculator.com/

UK & International - stock items are posted by the shipping method selected within 48 hours - where stock is currently unavailable at the time of purchase, you will be notified of an approximate delivery date or given the option of a full refund. Delivery times are not Guaranteed unless you select Guaranteed Delivery.

Custom Designed Logo and Initial seals have an engraving time of up to 2-5 days (or select Express Engraving for dispatch within 2 or 3 working days) - plus shipping time. International Shipping times vary according to country.