Terms and Conditions

 PLEASE NOTE AN ACCOUNT IS CREATED AUTOMATICALLY ON OUR SYSTEM WHEN AN ORDER IS PLACED TO HELP TRACKING PAST ORDERS AND COMMUNICATION - IF YOU WISH THIS TO BE REMOVED PLEASE LET US KNOW.

 

WEBSITE ARTWORK

ALL DESIGNS AND ARTWORK ON OUR WEBSITE BELONG TO DEAKIN CREATIONS LTD AND CANNOT BE RE-PRODUCED WITHOUT PRIOR PERMISSION.

ACCEPTANCE OF AN ORDER

On placing an order through this website is notification that you agree with our terms and conditions. These terms and conditions will be updated occasionally, please check them before making your purchase.  The onus is on the customer to place the order via the website, product order details, sizes and colours will be adhered to and errors in product specifications or delivery address are not the responsibility of 'Deakin Creations Ltd'.

All prices are quoted in £ Sterling. All prices are exclusive of postage/shipping & packing (unless specified otherwise).. You will be given the total price of the transaction including carriage before you complete your purchase. There are no hidden extra costs. Prices are shown in the shopping cart ex VAT, which is added to your order on completion.  All orders delivered within the UK will be liable for VAT, charged at the standard rate.  Orders outside of the UK do not incur VAT and this will reflect in the shopping cart once you add your shipping address.

UK Cheque Payments are NOT accepted.. STRIPE payments are accepted in £ Sterling Only. When you have completed your selections you are automatically transferred to our secure server operated by STRIPE, which acts as a gateway for our merchant bank.  As soon as the transaction is confirmed Deakin Creations Ltd receives an authorisation code from STRIPE.  PAYPAL payments are also accepted.

Deakin Creations Ltd shall retain legal title to the products until all payment has been made in full by the Customer.

The risk on the Products shall pass to the Customer on delivery once the products have been received. Please note that sealing wax is not suitable for Children unless under adult supervision.  Sealing wax contains pigments that may stain, we recommend testing prior to use for suitability on your product.

Any date or period for delivery shall be considered as indicative only if a product is in stock, we aim to send it out on your behalf to your specified delivery address within 2-3 days of your order. If we cannot dispatch an item shown to be in stock to you within the specified time we will notify you and at your request we will cancel the order and refund your money in full.  Deakin Creations Ltd deliver worldwide on your behalf. Deakin Creations Ltd are not responsible for any deliveries sent outside the UK, we will send your order on your behalf by Courier and supply you with date of shipping and your order tracking number if applicable. Current carriage charges are at cost. We can not accept responsibility for delayed parcels, or for parcels that have been delivered to an incorrectly supplied address, an incorrect address invalidates our right to claim compensation on lost parcels. We do accept delivery's to APO AND PO Box numbers.  Orders returned due to non-delivery or refused delivery will not be re-shipped without further payment of additional re-shipping costs.
All Mail exported from the UK is liable for random Customs Inspections, although we appreciate that Customs do protect our borders, as a company we cannot be held accountable for delays caused in this manner.  Delivery times are only estimated  - No service is guaranteed - International transit times are estimated and assume no Customs delays or severe weather conditions. 

Once your order has been dispatched for UK delivery by ROYAL MAIL, DPD, DHL, FEDEX or PARCELFORCE, an email and text notification will be sent to you, in the case of non-delivery of your order, we must be notified within 7 days to allow time to investigate non-delivery.  Non receipt of goods over 14 days are unable to be rectified as specified in COURIER Terms and Conditions.  GOODS shipped via ROYAL MAIL Standard Delivery are un-tracked and not insured - we are not able to guarantee a delivery date - if your order is urgent we advise Courier delivery.

INTERNATIONAL SHIPPING OPTIONS:

We ship International via Royal Mail and FEDEX only, rates setup in our shopping cart are only an estimate and FEDEX do sometimes charge more based on your address (and/or remote locations) and the weight and size of your parcel.  Should your shipping cost come out higher than we anticipated, we reserve the right to ship via a cheaper service or request a further amount to cover the cost of shipping.  GOODS shipped via ROYAL MAIL International Standard are un-tracked and not insured - we are not able to guarantee a delivery date - if your order is urgent we advise Courier delivery.

The Customer shall inspect the goods within a reasonable time period after their receipt. (This does not however affect the customer's statutory rights).

If any Products supplied should be defective from those ordered Deakin Creations Ltd will provide an immediate full refund or replacement on return of Products.  Goods exchanged, returned or replaced for reasons other than complaint will be subject to our postage and packing charges (at cost), plus a 15% re-stocking fee of the total cost of the order. A small amount of Import duty may apply. Please be aware, if non receipt is due to failure to pay import duty, we regret we will be unable to make a refund on your purchase. In placing your order you do accept liability for import tax if applicable. We will not accept responsibility for postal charges or lost items when returning non-defective goods (adequate postal insurance should be taken out by the customer)..

For UK domestic packages - If you return your order for any other reason within 30 days, a full refund will be given minus our shipping and packing charge, plus a 15% administrative cost.

All returned non-defective goods must be in re-saleable condition and in the original packaging. Please note Engraved goods and Handmade Peel and Stick wax seal impressions cannot be returned unless faulty.  If faulty, goods must be returned within 30 days of dispatch of your order. In the circumstance where we try to deliver your gift but an incorrect delivery address has been entered on your order form, we will contact you and offer you the option to have your order re-delivered, subject to a further shipping charge. 

Please address any returned Products to: Deakin Creations Ltd, 20 Conway Road, Cannock, WS11 1PH United Kingdom.

As all our wax seals, peel and sticks and bottle wax items are custom hand made to order, Cancellation prior to shipping or production will incur a 10% administration fee - cost of the order value will be charged, in cases of Custom artwork prior to engraving, a charge of £10 to cover time and labour will be charged. Unfortunately, once orders have been submitted for engraving, a fee will be charged to cover the full cost of the artwork, engraving process and materials used (metal stamp). The customer retains the right to the metal stamp head, all postage charges will be met by the customer if required. Any unclaimed engraved stamp heads become the property of Deakin Creations Ltd, after a period of 28 days from the date of cancellation to be disposed of as we see fit.

We offer a product which enables the purchaser the ability to create a wax seal impression, we do not however offer tuition, numerous videos are available on YouTube, but if you wish the personal touch for helpful advice and tips, please feel free to call.

 

 

 CANCELLATION

Deakin Creations Ltd reserves the right to refuse any order or part of order or to require further or better information to enable it to evaluate or process the order. Deakin Creations Ltd accepts no liability for any failure to ship products where this results from it inability to do so or its decision on reasonable grounds not to do so, provided it takes all reasonable steps to notify the customer within 14 days of order placement that products will not be shipped as ordered.
As all our wax seals are custom engraved to order, Cancellation prior to shipping or engraving will incur a 10% administration cost of the order value, in cases of Custom artwork prior to engraving, a charge of £10 to cover time and labour will be charged. Unfortunately, once orders have been submitted for engraving, a fee will be charged to cover the full cost of the artwork, engraving process and materials used (metal stamp). The customer retains the right to the metal stamp head, all postage charges will be met by the customer if required. Any unclaimed engraved stamp heads become the property of Deakin Creations Ltd, after a period of 28 days from the date of cancellation to be disposed of as we see fit.

Deakin Creations Ltd will not pass any customer details to any third party. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: your name address phone number & email. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.. If you have any questions/comments about privacy, you should email us.

If the Customer has any complaint he or she should contact Deakin Creations Ltd on Sales@CustomWaxNSeals.co.uk. Deakin Creations Ltd agrees to respond promptly to all complaints in a fair and equitable manner. Deakin Creations Ltd and the Customer shall use their best efforts to negotiate in good faith and settle amicably any dispute that may arise out of the supply of Products or these Conditions. If the parties cannot settle any such dispute within 21 days it shall be determined by an independent third party jointly nominated by the parties ("the third party"). If the parties shall fail to nominate a Third Party within a further 7 days then the Third Party shall be nominated at the request of either party. The consumer is not compelled to take part in these proceedings. The Third Party shall act as an expert and not as an arbitrator whose decision (including as to costs) shall be final and binding upon the parties.

MATERIAL YOU PROVIDE TO US

If you send ideas, remarks, questions, data, graphics or the like to us, these will become the exclusive property of Deakin Creations Ltd. The Submissions will be deemed to be non-confidential and Deakin Creations Ltd shall be entitled to use or disclose the Submissions in any manner whatsoever, without liability or notice to you. The Submissions or any other information you send to the Site should not contain material which is offensive, pornographic, defamatory, blasphemous, unlawful or likely to infringe any applicable law, whether civil, criminal or religious. If you do not wish your design to be used on this site, please advise via email at the time of submission.
If you provide Deakin Creations Ltd with graphics, photographs, drawings or information to be used in any form, you hereby warrant that these do not infringe the rights of third parties and indemnify Deakin Creations Ltd against any action taken against Deakin Creations Ltd by any such third party. 

Please note, trademark and Copyright protected logos supplied and owned by the customer for engraving are exempt from these conditions.

These terms and conditions are governed and shall be interpreted in accordance with the laws of England and Wales.

 

INTERNATIONAL BUYERS PLEASE NOTE: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to purchase.

If you reject the package and it is returned to us we shall deduct the additional fees incurred for the return of the goods to us and the cost of the original shipping from the refund owed to you.