Here are some answers to the most common questions that I have been asked !
Q. What is the difference between 'Edge Text' and 'Secret Message'
Q. How do I get a wax seal stamp created for my own business or personal design?
A. Firstly you need to send us your artwork (email: [email protected]), please ensure if is either : jpg @ 300dpi black on white (at least half page size) or Vector AI, PDF, WMF, CDR, CMX, EPS format. See full artwork instructions here : How to submit your design - we will then email you a price based on your submitted artwork - or recommend how it can be adapted if your design is not suitable.
Q. How do I obtain a quote for products I wish to buy?
A. The simplest way to do this is to add all the products you wish to purchase to your shopping cart, you can then select shipping for your country and get a full price, if you create an account your shopping cart will then be saved until you log in again.
Q. I am using an iPad or iPhone - and cannot see all the information and pictures - what do I do ?
A. Scroll down the the bottom of the page and switch to ' Standard View' - now the website will be fully visible.
Q. I only have a small order - why is the minimum shipping so high ? Can you not post them to me by Royal Mail by First Class post to save me shipping costs?
A. While we realise our shipping our products by Courier does make fees higher than Royal Mail, we do find Royal Mail inconvenient - postal mail has to be personally taken to a Royal Mail Post Office by car, which uses petrol and time, we then have to queue to park the car, and queue again in the Post Office to hand over the mail - taking into account our time Royal Mail does in fact work out more expensive in the long run for us. Courier on the other hand is collected daily from our premises at no extra cost or loss of time.
Q. How do I stop my wax seal sticking to the sealing wax as I use it ?
A. We suggest you keep you wax seal cold on wet ice (freeze some water in an thermos cup, and just put a drop on water top to stop the seal sticking to the ice) while you are sealing. Dry your seal off on a piece of paper towel just before use. Otherwise the stamp will get extremely hot during use and stick the sealing wax.
Q. Does the colour bleed from the sealing wax - will it stain my product ?
A. We strongly suggest you test the wax on your product first, all our seals and sealing wax contain pigments, more vibrant the colour, the more chance of colour bleed on stain certain papers. This can be prevent to a degree with the use of a double sided peel n stick tab as a barrier.
Q. Help ! the sealing wax has stuck to my wax seal stamp and I don't know how to get it clean - what should I do?
A. We recommend you screw the seal off the handle, and soak the brass part in turpentine spirits, make sure the room is well ventilated, leave the seal to soak overnight, you may need to repeat the process more than once. We do not recommend you pick the wax out with a needle as this may damage the engraving.
Q. Do You Ship WORLDWIDE?
Q. How are we supposed to know what each font looks like?
Q. How do I know what the price would be in my own currency?
Q. I am frightened about giving my Credit Card via the Internet - it it secure?